Customer Success Manager

marci.mccalmon

  • Full Time
  • Chicago
  • Sep 30, 2017

Website peanutbutterget Peanut Butter

 

Peanut Butter

Customer Success Manager

 

Peanut Butter is looking for a customer success manager to support our growing number of customers. This person will manage customer on-boarding, employee enrollment and support, and customer relationships with a set of Peanut Butter customers. The Customer Success Manager will report to the Vice President of Customer Success.

 

Responsibilities:

 

Work closely with sales leadership to successfully on-board new employer clients. This includes working with the client’s HR team on account set-up and Peanut Butter software training as well as their marketing team to craft effective launch plans and communication strategies.

Own the relationship with assigned accounts, which means you are the point person for both the employer and their employees. You’ll help ensure their student loan assistance program runs smoothly and work to increase employee enrollment when necessary.

Support client employees during initial enrollment and throughout their experience as student loan assistance program participants. Create and respond to support tickets, manage support line queue, follow up with employees to maximize participation.

Administer the payment management process for remitting employer contributions to loan servicers on behalf of our clients.

Manage monthly, weekly and daily administrative support systems including our loan verification dashboard, support ticketing system, and CRM. Track and report on customer success KPIs.

Help accelerate product development by interpreting client and client employee feedback in order to enhance product features and improve operational effectiveness.

 

What we are looking for:

 

A doer who can drive results as an individual contributor, build processes to scale, then hire, train, manage and lead.

A culture-carrier who focuses on results, leads by example, and makes the organization more effective.

Customer success experience, preferably in the B2B space, supporting customers telephonically. Bonus points if you have worked in HR tech or HR outsourcing.

Entrepreneurial mindset that allows you to think big picture, but also implement and execute strategic plans.

Expert written and oral communication skills plus ability to present to clients when necessary.

Experience with Salesforce and Desk.com a plus.

Expect the following if you work here:

 

To be an owner in a company that is revolutionizing employee benefits and driving a solution for America’s $1.4T student debt crisis.

Join a team of dedicated professionals committed to growing a significant business.

An opportunity to make a significant impact on a fast growing organization that will always value your opinion.

You’ll work closely with some of the most forward thinking and innovative companies across the country, including most well-known Chicago tech companies

Company contributions to your student loan debt

 

About Peanut Butter

Peanut Butter℠ helps companies attract and retain talent by offering student loan assistance an employee benefit. Experts in benefits administration, Peanut Butter’s team and technology provide employees access to information and decision support tools to better manage their debt, and facilitate employer contributions toward employee student loans.

Learn more at getpeanutbutter.com.

To apply, please send your resume and cover letter to: Marci.McCalmon@getpeanutbutter.com.

Tagged as: customer service, customer success

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